These Terms and Conditions cover the stipulations for all ScentHD website purchases in which EnviroScent, ScentHD’s parent company, agrees to provide and you agree to accept any product, good or service that EnviroScent makes available to you. You accept these Terms and Conditions when you do any of the following: (a) sign up to purchase individual products or goods; (b) provide your written or electronic signature; (c) accept through an oral or electronic statement; or (d) pay for any products, goods or services.
INVOICING AND PAYMENT
By purchasing any products, goods or services provided through the ScentHD website you are agreeing to these Terms and Conditions, and in doing so you authorize EnviroScent to bill the credit card information you provided for your order, plus any applicable federal, state or local taxes.
TAXES AND SHIPPING FEES
EnviroScent invoices you for taxes, fees and other charges that are levied by or remitted directly to federal, state, local governments on the Services provided to you, in addition to the shipping charges as noted specifically on your agreement. Federal, state and local taxes are subject to change at any time, and if subject to change may be retroactively applied as enforced by the appropriate governmental jurisdiction. Shipping charges are subject to change at any time for individual purchases of products, goods and services.
Disputes concerning any charges invoiced must be raised within 30 days of the date of the charge. You accept all charges not disputed in this time period. Disputes can only be made by calling or writing to EnviroScent via one of the contact methods below:
ScentHD c/o EnviroScent
4600 Roswell Road, Suite D-210
Atlanta, GA 30342
Office Hours: M-TH 9am-4pm; FRIDAYS 9am-2pm EST
ScentHD is committed to your 100% satisfaction. If you are not completely satisfied with your ScentHD product, or your product has been determined to be damaged or defective, EnviroScent will issue a full refund. EnviroScent WILL NOT provide a refund for the following items: Opened ScentHD items or shipping and handling fees. If you wish to return an item to ScentHD, please call 1-866-435-1832 to inform us of the return. Returns can ONLY be accepted if a Return Authorization has been issued by ScentHD's Customer Service team. Once you receive your return, we will immediately issue a refund to the credit card used to place the initial order.
Monday through Thursday 9am-4pm, Fridays 9am-2pm EST.
If a product is not functioning properly please contact us at 1-866-435-1832 for instructions on how to obtain service. EnviroScent’s warranty obligations are limited to the terms set forth below. The ScentHD are warranted against defects in materials and workmanship for a period of one (1) year from the date of original purchase ("Warranty Period"). If a defect arises and a valid claim is received in writing within the Warranty Period, EnviroScent will, at our sole option, (1) repair the product at no charge, using new or refurbished replacement parts, or (2) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product. If a defect arises, and a valid claim is received by EnviroScent after the first ninety (90) days of the Warranty Period, a nominal shipping and handling charge will apply to any repair or exchange of the product undertaken. EnviroScent warrants replacement products or parts provided under this warranty against defects in materials and workmanship from the date of the replacement or repair for ninety (90) days or for the remaining portion of the original product's warranty, whichever provides longer coverage for you. When a product or part is exchanged any replacement item becomes your property and the replaced item becomes the property of EnviroScent.
EXCLUSIONS & LIMITATIONS
This Limited Warranty applies only to ScentHD manufactured by or for EnviroScent. This Limited Warranty does not apply to any non-EnviroScent hardware even if packaged or sold with the product. This warranty does not apply: (a) to damage caused by accident, abuse, misuse, misapplication, or non-EnviroScent products; (b) to damage caused by service performed by anyone other than EnviroScent; (c) to a product or a part that has been modified without the written permission of EnviroScent; or (d) if any EnviroScent serial number has been removed or defaced. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. ENVIROSCENT SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF ENVIROSCENT CANNOT LAWFULLY DISCLAIM OR EXCLUDE IMPLIED WARRANTIES UNDER APPLICABLE LAW, THEN TO THE EXTENT POSSIBLE ANY CLAIMS UNDER SUCH IMPLIED WARRANTIES SHALL EXPIRE ON EXPIRATION OF THE WARRANTY PERIOD. FOR CONSUMERS WHO HAVE THE BENEFIT OF CONSUMER PROTECTION LAWS OR REGULATIONS IN THEIR COUNTRY OF PURCHASE OR, IF DIFFERENT, THEIR COUNTRY OF RESIDENCE, THE BENEFITS CONFERRED BY THIS WARRANTY ARE IN ADDITION TO ALL RIGHTS AND REMEDIES CONVEYED BY SUCH CONSUMER PROTECTION LAWS AND REGULATIONS. TO THE EXTENT THAT LIABILITY UNDER SUCH CONSUMER PROTECTION LAWS AND REGULATIONS MAY BE LIMITED, ENVIROSCENT’S LIABILITY IS LIMITED, AT ITS SOLE OPTION, TO REPLACEMENT OR REPAIR OF THE PRODUCT OR SUPPLY OF THE REPAIR SERVICE AGAIN.